Orders & Payments

How do I place my order?

You can quickly place an order by browsing our collections, adding products to your cart, and then checking out. To finalize your order, simply follow the instructions on-screen.

Can I see my order without registering?

Yes, you may see your order without having to form an account. Simply utilize the order tracking URL from your confirmation email.

Which payment options do you accept?

We accept a variety of payment methods, including credit and debit cards, PayPal, Apple Pay, and other safe choices.

Is my payment information secure?

Absolutely. We employ modern encryption technologies to keep your financial information safe and secure.

Shipping & Delivery

How long will it take me to receive my order?

Delivery times vary according to your location and shipment method. Orders are typically delivered within three to ten business days.

Please refer to our Shipping Policy

Do you provide worldwide shipping?

Yes, we can ship internationally. Please see our shipping policy for more information on destinations, charges, and delivery timeframes.

How do I track my order?

Following the shipping of your order, you will receive an email with a tracking number that you can use to trace the status of your delivery.

Returns & Exchanges

What is your returns policy?

We provide a hassle-free returns policy. You can return any item within 7 days of purchase, as long as it is in its original condition and packing.

Please refer to our Return and Exchange Policy

How do I make a refund or exchange?

To initiate a return or exchange, please contact our customer service staff and provide your order number and reason for the return. We will guide you through the procedure.

Is there anything that cannot be returned?

Customized and personalized items are non-refundable. Please examine our return policy for more information.

products

Who designs and manufactures Fayendra products?

Fayendra jewelry is designed by the brand owner and the design teams he leads. It is manufactured in collaboration with a selection of the world’s finest artisans, with a strict commitment to the highest standards of quality and precision, to deliver pieces that combine authenticity and excellence, and meet the aspirations of refined taste.

Do you provide personalized jewelry design?

Yes, we provide bespoke jewelry design services. Please contact us to discuss your ideas and bring your vision to reality.

What are the materials used in your jewelry?

Our jewelry is crafted from the best materials, such as silver, and precious gemstones, ensuring both quality and elegance.

Account & Support

Do I have to create an account to shop?

No, you are welcome to shop as a guest. However, creating an account allows you to track orders, store favorites, and enjoy a speedier checkout process.

How do I contact customer service?

You can contact our customer care team by email, phone, or live chat. For additional information, please visit our Contact Us page.

How can I update my account information?

If you already have an account, simply log in and visit the Account Settings page to update your personal information.

Promotions & Discounts

Do you provide any promos or discounts?

Yes, we routinely provide deals and discounts. Sign up for our newsletter to receive updates on the hottest deals and exclusive offers.

How can I use a promotion code?

To apply the discount to your order, enter your promo code into the corresponding section at checkout.

Can I use several promo codes on the same order?

Only one promotional code may be used per order. Please see our terms and conditions for more information.