Shipping Policy

We are committed to serving you as you prefer. To ensure prompt delivery, please provide a clear and accurate address, including the building number, street name, neighborhood, city, and a nearby landmark. Make sure to also provide a correct mobile number and the recipient’s full name.

Before placing your order, please double-check the specifications and agree to our website's terms and conditions.

Orders are reviewed and shipped through our "Home Delivery" service daily, excluding Fridays, public holidays, and special occasions, and will be delivered within 3-10 business days* from the payment date.

Please note that our delivery partner does not process orders on public holidays, and these days are not counted as business days.

Our "Home Delivery" service is often a "door-to-door" service, although it may not be applicable in some circumstances due to delivery service constraints in remote regions or imprecise addresses.

If an inaccurate address is provided, or if the address changes after shipment, the customer will be charged a fee of 30 SAR.

If an inaccurate mobile number is provided, or if the phone number changes after shipment, the customer will be charged a cost of 30 SAR.

If the customer fails to receive or refuses the shipment, a fee of 30 SAR will be deducted for shipping and return, with the remaining amount refunded within 3 business days after we receive the returned item.

If the customer requests a reshipment, a new delivery fee of 18 SAR will apply.

Important Notice: The customer is responsible for the accuracy of the entered information. The recipient's identity will be verified by the shipping company using a code sent to the registered mobile number.

Express Shipping Policy via MRSOOL

• Delivery is available daily except Fridays, from 9:00 AM to 6:00 PM within Madinah and Riyadh.
• The delivery representative reserves the right to terminate the delivery attempt and return the shipment after waiting for 10 minutes at the customer's location without a response following three phone calls and one contact attempt via WhatsApp. Return scenarios include—but are not limited to—the customer refusing to receive the shipment, not being present at the specified location, changing the delivery address, providing incorrect data or phone number, or any other situation where delivery cannot be completed due to reasons beyond the representative's control.
• The service is available within three hours in areas covered by MRSOOL. Orders are received and processed daily starting from 9:00 AM, and the three-hour timeframe begins from the time the order is confirmed between 9:00 AM and 6:00 PM. Orders are prepared and handed over to the courier during business hours, and successful delivery depends on the accuracy of the location and the prompt responsiveness of the recipient.
• For express delivery, changing the location after the courier has departed, or failing to contact the recipient due to an incorrect phone number or lack of response, will result in the cancellation of the trip and the return of the shipment to the store, with new delivery fees applied. In the event of failed delivery or refusal, the actual delivery and return fees will be deducted and the remaining balance refunded. New delivery fees will be calculated based on MRSOOL's rates if re-shipping is requested.